Your tracking link is in your shipping confirmation email. Open that email and follow the tracking link — it is the fastest way to see where your parcel is right now.
Can't find the email? Check your spam folder first: it is sent from the address shown on our contact page. If it still isn't there, write to us with your order number and we will resend it.
Track it yourself with your number
If you already have your tracking number, you can enter it on the carrier lookup service we use. It covers the carriers that handle our parcels, including the ones you may not recognise.
Tracking is provided by 17TRACK, an independent service. This link opens their site in a new tab — you are leaving ours, and we have no control over what they do with what you type there.
How long delivery takes
Orders ship in 4 to 11 business days. That range is the real one: the route, the customs queue and the final carrier all move independently, and none of them guarantees a single date.
Your tracking hasn't moved in a few days
That is normal and it does not mean the parcel is lost. Tracking usually goes quiet while a parcel is between carriers — often during the international leg, before the local carrier takes over and starts scanning again.
What to do if something is wrong
If your parcel is marked delivered but you did not receive it, or if it has not moved for more than 15 business days, contact us with your order number and we will look into it.
Returns run for 30 days from delivery.