Política de envío

Shipping Policy

Last updated: 14 September 2026

Seller: SAGA AI SERVICES LLC, a company incorporated in the United States. Your order is concluded with this company, whatever your delivery address.

1. How your orders are shipped

Shipping is included in the price shown, with no minimum order. The amount displayed on the product page is the amount you pay at checkout: no shipping line, no handling charge and no surcharge is added at the final step. This applies to every delivery address we serve.

An optional paid express upgrade may be offered at checkout. It is never applied automatically, and the standard delivery described in this policy always remains available at no cost.

We do not hold our own stock. Our products are held, picked and shipped by our fulfilment partners, who operate warehouses in several countries.

The moment your payment is confirmed, our system automatically selects the warehouse and shipping route offering the best balance of cost and delivery time, based on:

the delivery address you entered,
the nature and volume of the items ordered,
the stock actually available in each warehouse at that precise moment.

Your parcel therefore travels directly from the supplier to you, without passing through our premises. That is what allows us to keep delivery times short and our prices where they are.

What this means in practice: an order containing several items may ship as several parcels, sent from different warehouses, arriving on different dates and sometimes with different carriers. This costs you nothing extra — the shipping charge shown at checkout covers the entire order, however many parcels it takes.

You cannot choose the dispatching warehouse or the carrier. That selection has no bearing on your rights: cancellation, legal guarantees and refunds apply identically whatever the origin of the shipment.

2. Delivery times

Stage	Time
Processing and transmission to the warehouse	1 to 3 business days after payment is confirmed
Transit	3 to 8 business days (United States) · 5 to 12 business days (international)
Indicative total	4 to 11 business days (United States) · 6 to 15 business days (international)

These times are good-faith estimates, expressed in business days (excluding Saturdays, Sundays and public holidays in the destination country). They may be extended by circumstances outside our control: customs inspections, seasonal peaks, severe weather, industrial action, or any event of force majeure.

Firm commitment: in all cases, we undertake to deliver no later than 30 days after the contract is concluded. Beyond that point, you may give us formal notice to deliver within a reasonable additional period; failing performance, you may cancel your order by a simple email and be refunded in full within 14 days.

3. Displayed prices, taxes and shipping charges

Displayed prices exclude tax. This is the rule in the seller's country: in the United States, sales tax is never included in the displayed price — it is added, where applicable, at checkout.

Deliveries within the United States: applicable sales tax, where we are

required to collect it, is added to your order and appears as a separate line at checkout once your address is entered. The rate depends on the state and locality of destination.

Deliveries outside the United States: we collect no local tax, and in

particular no European VAT. What you pay at the time of your order is the displayed price plus shipping only. Import taxes and duties are described in section 6 and remain payable by you.

Applicable shipping charges are calculated and displayed before you finally confirm your order, according to the destination. No shipping charge is added after payment.

4. Tracking your order

As soon as the parcel is collected by the carrier, a tracking number is sent to you by email. It may take 24 to 72 hours before tracking updates for the first time: this is normal — the carrier has to scan the parcel at its first sorting hub before anything appears.

If your order ships as several parcels, you receive one tracking number per parcel.

Do check your spam folder if nothing arrives.

5. Destinations

We ship internationally. Certain destinations may be excluded for legal, customs or logistical reasons; where that applies, the address is refused at checkout, or we inform you and refund the order in full.

Certain products (batteries, liquids, aerosols, bulky items) are subject to air transport restrictions and may only be shippable to certain destinations, or by sea freight with a longer delivery time.

6. Customs duties and import taxes

The seller is established in the United States. Any delivery to another country is therefore an import, with the formalities that come with it.

Deliveries within the United States: sales tax, where it is due, is added and paid at the time of the order (section 3). No additional charge will be requested on delivery.

Deliveries outside the United States (Canada, United Kingdom, European Union, Australia, others): customs duties, import VAT and clearance fees are required by the authorities of the destination country. These amounts are neither included in our prices nor collected by us; they remain payable by you and are requested on delivery, usually by the carrier.

As an indication, for a delivery into the European Union you should expect: the VAT of the destination country applied to the value of the parcel and the shipping cost, customs duties — since 1 July 2026 the exemption for consignments under €150 has been replaced by a flat charge per tariff line — and the carrier's handling fee, commonly €10 to €20.

We would rather tell you here than let you find out on the doorstep. The exact amount depends on local regulations and on the declared value of the parcel.

If a parcel is refused or abandoned because these charges were not paid, return and handling costs may be deducted from the refund.

7. Your rights if you live in the European Union or the United Kingdom

The fact that the seller is established in the United States does not deprive you of any right. Where we direct our business to your country, the protective rules of your country of residence continue to apply to you, in particular:

the 14-day right of withdrawal from the date of receipt,
the legal guarantees of conformity,
the maximum delivery period of 30 days set out in section 2.

8. Delivery address

Please check your address carefully before confirming: once the order has been transmitted to the warehouse, we can no longer change it. An order lost or delayed because of an incorrect or incomplete address does not entitle you to free re-shipment.

We deliver to the address given, including pickup points and parcel lockers where the carrier offers them. We do not deliver to international parcel forwarding addresses, nor to PO boxes in countries where the carrier does not serve them.

9. Receiving your parcel

We recommend checking the condition of the parcel on arrival. If there is visible damage, report it to the carrier and send us photographs of the parcel and the product within 14 days: we then cover it in full (replacement or refund, costs included).

Parcel marked "delivered" but not received, or stuck for more than 15 business days: contact us. We open an investigation with the carrier and, depending on the outcome, arrange either a re-shipment or a full refund, as you prefer.